Scope: The following right of withdrawal applies to consumers whose habitual residence is in a Member State of the European Union or the EEA. Entrepreneurs and consumers whose habitual residence is in Switzerland have no right of withdrawal (clause 9.2 of the Terms).
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. For services, the withdrawal period begins on the day the contract is concluded.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
The notice of withdrawal should be sent to: X4 Innovation AG, Ruessenstrasse 12, 6340 Baar, Switzerland, Email: contact@x4innovation.com
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
Reimbursement: We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Withholding of Payment: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of Goods: You shall send back the goods or hand them over to us (X4 Innovation AG, Returns Warehouse, Köhlerweg 3, 57250 Netphen, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
Return Shipping Costs: You will have to bear the direct cost of returning the goods. Due to the size and weight of the pressure chambers, the costs are estimated at a maximum of approximately 500 EUR.
Liability for Diminished Value: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalised.
This applies to the X250 pressure chamber, which is always built to order to your individual specifications. For all other models and for special equipment, the right of withdrawal applies. It is excluded only if the goods are demonstrably built to your individual configuration. In both cases, the exclusion applies only if we expressly informed you of it before you ordered and you confirmed this when ordering.
The right of withdrawal also does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons if their seal has been removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
To: X4 Innovation AG, Ruessenstrasse 12, 6340 Baar, Switzerland, Email: contact@x4innovation.com
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):
Ordered on: ____________________
Received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________________
Signature: ____________________ (only if this form is notified on paper)