1. Scope

1.1 These General Terms and Conditions (GTC) apply to all contracts concluded between [Your Company] (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer") concerning the sale of goods and services in the HBOT area.

1.2 Customers within the meaning of these GTC are both consumers and entrepreneurs. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activities (§ 13 BGB). An entrepreneur is a natural or legal person or a legally enforceable partnership, which, at the time of concluding a legal transaction, acts in the execution of their commercial or independent professional activity (§ 14 BGB).

2. Conclusion of Contract

2.1 The presentation of goods and services on the Seller's website does not constitute a legally binding offer but an invitation for the customer to submit an order.

2.2 The customer can submit the offer via the Seller's online order form. By entering personal data and clicking the button "Submit order" in the final step of the order process, the customer makes a legally binding contract offer concerning the goods and/or services contained in the shopping cart.

2.3 The seller may accept the customer's offer within five days,

• by sending the customer a written order confirmation or order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or

• by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or

• by requesting the customer to pay after placing their order.

If the Seller does not accept the offer of the customer within the aforementioned period, it shall be deemed a rejection of the offer with the consequence that the customer is no longer bound by their declaration of intent.

3. Prices and Payment Conditions

3.1 The prices indicated by the Seller are total prices and include the statutory value-added tax. Any additional delivery and shipping costs incurred will be separately stated in the respective product description.

3.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases, for which the Seller is not responsible and which are to be borne by the customer. These include, for example, the costs of transferring money through credit institutions (e.g., transfer fees, exchange rate fees) or import legal duties or taxes (e.g., customs).

3.3 The customer can use various payment options, which are specified in the Seller's online shop.

3.4 If prepayment is agreed, the payment is due immediately after the contract conclusion.

3.5 In the case of stationary HBO chambers (such as H85, H130, X240, etc.), a deposit according to the offer is generally required. The HBO chamber X240 is manufactured exclusively at the customer's request. 

4. Delivery and Shipping Conditions

4.1 The delivery of goods is made on the shipping route to the delivery address specified by the customer, unless otherwise agreed.

4.2 If the transport company returns the dispatched goods to the Seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful dispatch.

4.3 Self-collection is only possible after agreement

4.4. For all stationary HBO systems (such as H85, H130, X240, etc.), the place of performance is: Köhlerweg 3, 57250 Netphen

4.5 The delivery and insertion of stationary HBO systems is exclusively carried out by external transport companies that offer such service. Before placing an order, the client is obliged to assess the suitability of their premises for the insertion and installation of the desired HBO chamber. The client can request contact details for such a transport company through the contractor. This transport company offers a site visit at a flat rate to check the suitability of the premises (including stairs, elevators, doors, etc.). 

4.5 Digital content will be provided to the customer exclusively in electronic form as follows:

• by download

• by e-mail

5. Retention of Title

5.1 Concerning consumers, the Seller retains ownership of delivered goods until complete payment of the owed purchase price.

5.2 Concerning entrepreneurs, the Seller retains ownership of delivered goods until full settlement of all claims from an ongoing business relationship.

5.3 The customer is obliged to handle the goods carefully.

6. Liability for Defects (Warranty)

6.1 In case the purchased item is defective, the legal provisions of liability for defects apply.

6.2 Deviating from this, for used goods, the limitation period for defect claims is one year from delivery of the goods to the customer.

6.3 For entrepreneurs, the limitation period for defect claims is one year from the transfer of risk; the statutory limitation periods for recourse claims according to § 445b BGB remain unaffected.

6.4 Only such indications of the Seller and manufacturer product descriptions that are the subject of the individual contract are considered agreements on the quality of the goods; the Seller assumes no liability for public statements of the manufacturer or other advertising statements.

6.5 The customer receives no warranties in the legal sense from the Seller.

7. Liability

7.1 The Seller is liable to the customer in all cases of contractual and non-contractual liability in case of intent and gross negligence in accordance with legal provisions for damages or reimbursement of pointless expenses.

7.2 In other cases, the Seller is only liable, unless otherwise stated in these terms, for breach of a contractual obligation, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the customer may regularly rely (so-called cardinal obligation), but limited to the replacement of the foreseeable and typical damage.

7.3 The liability limitations do not apply in case of injury to life, body and health as well as in case of claims under the Product Liability Act.

7.4 To the extent that liability is excluded or limited, this also applies to the personal liability of employees, representatives and agents of the Seller.

8. Right of Withdrawal

8.1 Consumers generally have a right of withdrawal.

8.2 Further information on the right of withdrawal can be found in the Seller's withdrawal instructions.

8.3 The right of withdrawal does not exist for contracts for the delivery of sealed goods, if their seal was removed after delivery.

8.4 The right of withdrawal also does not exist for contracts for the delivery of goods, if, after delivery, they have been inseparably mixed or connected with other goods due to their nature.

9. Withdrawal Instructions

9.1 The customer is informed that they have the right to withdraw from the contract within 14 days without stating a reason.

This period begins from the time the customer has received the goods or, in the case of custom manufacturing and/or a service contract, from the day of the contract conclusion.

9.2 Withdrawal must be in writing by email or letter. 



9.3 In the event of withdrawal, the customer must bear any costs incurred in full. This includes return shipping costs and compensation for services already provided. This is especially true for custom manufacturing.

10. Data Protection

10.1 The Seller processes personal data of the customer for a specific purpose and in accordance with the legal provisions.

10.2 The personal data provided for the purpose of ordering goods (e.g. name, e-mail address, address, payment data) are used by the Seller to fulfill and process the contract. These data are treated confidentially and not passed on to third parties not involved in the order, delivery and payment process.

10.3 The customer has the right to request information about personal data stored about them by the Seller free of charge. Additionally, they have the right to correct incorrect data, block and delete their personal data, as far as no statutory retention obligation stands in the way.

11. Applicable Law

11.1 All legal relationships between the parties are governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of movable goods.

11.2 For consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

12. Jurisdiction

12.1 If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Siegen.

12.2 The same applies if the customer has no general place of jurisdiction in Germany or in another EU member state or if the place of residence or usual place of stay is not known at the time of the institution of proceedings.

12. Final Provisions

12.1 Amendments or additions to this contract require the written form to be effective.

12.2 Should individual provisions of this contract be or become ineffective, this shall not affect the validity of the remainder of the contract.

Stand: 03.06.2024

X4 Innovation GmbH
Alfred-Herrhausen-Allee 3-5

65760 Eschborn / Ts.

contact@x4innovation.com